The Engagement History API is an API that is available from LivePerson, and it allows for you to search, filter, and keep copies of chat transcripts and the related data, such as visitor information, agent information, and much more.
Before writing any code to start querying the API, it can be useful to use a tool that will allow for you to connect to the API in seconds.
This article discusses how you can use the RESTClient query to the Engagement History API. To read the article, click here: https://connect.liveperson.com/content/querying-engagement-history-api-firefox-restclient
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